Shipping policy

At The Whitee, we understand that timely delivery is an essential part of your shopping experience, whether you’re buying a gift or treating yourself. Our Shipping Policy is designed to provide clarity, security, and peace of mind, ensuring every order arrives safely and on time.

Need help? Contact us anytime at support@thewhitee.com.

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1. Shipping Methods and Coverage

We use SF Express’s premium services as our primary shipping provider for most countries. For certain destinations, we may use other trusted courier partners, always selecting the fastest, most reliable service available.

All shipments are tracked, insured for full value, and registered, providing security and peace of mind for every order.

Quick-Facts:

  • Primary courier: SF Express (premium service)

  • Alternative couriers: Used selectively to ensure fastest delivery

  • Insurance: All items fully insured

  • Tracking: Provided for every shipment

2. Order Processing

All Whitee orders are ready to ship.

Typical timelines are:

  • Processing: Up to 3 business days

  • Shipping: 7–14 business days

Once your order has shipped, you'll receive a confirmation email with tracking information. We work to get every order out as quickly as possible, and many arrive sooner than expected.

4. International Shipping

Whitee ships internationally. Customers are responsible for:

  • Customs clearance

  • Import duties and taxes

Note: For some countries, like Canada, Australia, and the UK, standard duties may apply. Please check with your local customs office for details.

5. Delivery Guarantees and Exceptions

While we strive to deliver every order on time, delays may occur due to:

  • Inclement weather

  • Courier delays

  • Incorrect addresses

Shipping fees are non-refundable, and we reserve the right to use alternative carriers when necessary to ensure timely delivery.

In the rare case that your order is lost or tampered with during shipment, please notify us within 5 days of receiving your tracking number.

Important: For insurance reasons, we cannot reroute packages after they have shipped.

6. APO / Military Shipments

Shipments to Army Post Office (APO) addresses may experience longer and unpredictable transit times. While we do our best to ensure timely delivery, unique logistics involved in APO shipments can result in delays beyond our control.

Conclusion

Elysia is committed to fast, reliable, and secure delivery for every order. With premium courier services, full insurance, 7×24-hour dispatch, and tracking for all shipments, you can shop confidently knowing your jewelry will arrive safely and on time.

For questions about your shipment or to make special arrangements, contact us at supprot@thewhitee.com.

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