Shipping policy

At Elysia, we understand that timely delivery is an essential part of your shopping experience, whether you’re buying a gift or treating yourself. Our Shipping Policy is designed to provide clarity, security, and peace of mind, ensuring every order arrives safely and on time.

Need help? Contact us anytime at support@elysiagems.com.

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1. Shipping Methods and Coverage

We use SF Express’s premium services as our primary shipping provider for most countries. For certain destinations, we may use other trusted courier partners, always selecting the fastest, most reliable service available.

All shipments are tracked, insured for full value, and registered, providing security and peace of mind for every order.

Quick-Facts:

  • Primary courier: SF Express (premium service)

  • Alternative couriers: Used selectively to ensure fastest delivery

  • Insurance: All items fully insured

  • Tracking: Provided for every shipment

2. Order Processing

Most Elysia products are made to order, meaning production begins after your order is placed. Typical timelines are:

  • Production: ~2 weeks

  • Shipping: ~5 days after production completes

  • Dispatch: 7×24 hours, ensuring orders leave as soon as they are ready

Once your order ships, you will receive an email confirmation with tracking information. Some orders may even arrive earlier than the expected delivery date if production is completed ahead of schedule.

3. Special Delivery Requests

We understand that jewelry and gifts often accompany special occasions. While we cannot guarantee specific delivery times for every location, we strive to accommodate requests such as:

  • Delivery on a specific date

  • Saturday delivery where available

  • Holding packages at courier pick-up locations

Please contact us at support@elysiagems.com for any special delivery arrangements.

4. Holiday Shipping Deadlines 2025

To ensure your gifts arrive on time during peak holiday seasons, please follow the latest order dates below for all fine jewelry, which mirrors the “All engagement rings” schedule:

Thanksgiving

  • Order all fine jewelry by November 11th, 2PM PT for delivery by Thanksgiving

Christmas

  • Order all fine jewelry by December 9th, 2PM PT for delivery by Christmas

New Year’s Eve

  • Order all fine jewelry by December 11th, 2PM PT for delivery by New Year's Eve

Quick-Facts:

  • Order deadlines reflect production and shipping lead times for holiday delivery

  • All items require production before shipping

5. International Shipping

Elysia ships internationally. Customers are responsible for:

  • Customs clearance

  • Import duties and taxes

Note: For some countries, like Canada, Australia, and the UK, standard duties may apply. Please check with your local customs office for details.

6. Delivery Guarantees and Exceptions

While we strive to deliver every order on time, delays may occur due to:

  • Inclement weather

  • Courier delays

  • Incorrect addresses

Shipping fees are non-refundable, and we reserve the right to use alternative carriers when necessary to ensure timely delivery.

In the rare case that your order is lost or tampered with during shipment, please notify us within 5 days of receiving your tracking number.

Important: For insurance reasons, we cannot reroute packages after they have shipped.

7. APO / Military Shipments

Shipments to Army Post Office (APO) addresses may experience longer and unpredictable transit times. While we do our best to ensure timely delivery, unique logistics involved in APO shipments can result in delays beyond our control.

FAQ

Q1: How long will it take for my order to arrive?
A1: Most items are made to order. Production takes approximately 2 weeks, followed by ~1 week shipping. Orders are dispatched 7×24 hours as soon as ready.

Q2: Can I track my shipment?
A2: Yes, all orders are tracked, and you will receive a tracking number via email once your order ships.

Q3: Are international duties included?
A3: Duties and taxes are the responsibility of the customer. Please check with your local customs office for details.

Q4: What if my order is lost or damaged?
A4: Report lost or tampered orders within 5 days of receiving your tracking number. All shipments are insured for full value.

Q5: Can I request delivery on a specific date?
A5: We strive to accommodate special delivery requests, but availability depends on destination and courier service. Contact us at support@elysiagems.com for assistance.

Conclusion

Elysia is committed to fast, reliable, and secure delivery for every order. With premium courier services, full insurance, 7×24-hour dispatch, and tracking for all shipments, you can shop confidently knowing your jewelry will arrive safely and on time.

For questions about your shipment or to make special arrangements, contact us at supprot@elysiagems.com.

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