Refund policy

At Elysia, we are committed to ensuring your shopping experience is seamless, secure, and worry-free. Our Return and Refund Policy is designed to give you confidence in every purchase while keeping the process simple and transparent.

Need help? Contact us anytime at support@elysiagems.com for assistance with returns, refunds, or product questions.

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1. Return and Exchange Window

You can request a return or exchange within 30 days after delivery. Whether you change your mind or need a different product, we make it easy to return items in their original condition.

Quick-Facts:

  • Return window: 30 days after delivery

  • Condition: Original, unworn, undamaged, with original packaging

2. Certificate Replacement

Every Elysia gemstone comes with a certified IGI Laboratory Gemstone Certificate. If the certificate is lost, a replacement fee of $100 applies. Protect your certificate to avoid extra costs.

Quick-Facts:

  • Certificate fee: $100 if lost

  • Certification authority: IGI

3. Product Condition Requirements

To qualify for a return, products must meet the following requirements:

  • Original packaging intact

  • Never worn or used

  • No damage or alteration

This ensures that returned items can be safely restocked and that quality standards are maintained for all customers.

4. No-Reason Returns for New Orders

If you place an order, you may request a no-questions-asked return within 24 hours of purchase. This allows you to cancel or change your mind immediately after ordering, giving you maximum flexibility.

5. Refund Timeline

Once we receive your returned items, we usually process them within 2 business days. After processing, the refund is credited to your account within an additional 3–5 business days.

Quick-Facts:

  • Processing time: 2 business days

  • Refund completion: 3–5 business days

6. Contact Information

For any return, refund, or certificate-related inquiries, please reach out to our support team at:
Email: support@elysiagems.com

We aim to respond promptly and assist you through each step of the process.

7. Shipping Protection Policy

Elysia offers the option to purchase Shipping Protection through our third-party partner XCotton. If you purchased Shipping Protection and meet their claim criteria, any compensation will be handled directly by XCotton, not Elysia.

For details on coverage, claim eligibility, and filing a claim, please refer to XCotton’s official FAQ: https://sp.xcottons.com/parcel#/more/SPDL5 . This ensures that all claims are processed securely and fairly by the provider.

FAQ

Q1: Can I return items after 30 days?
A1: Returns are accepted only within 30 days of delivery. Items outside this window are not eligible unless otherwise approved.

Q2: What happens if I lose my IGI certificate?
A2: A replacement certificate can be issued for a $100 fee. Keep your certificate safe to avoid extra costs.

Q3: Can I return an item I have worn once?
A3: No. Returns must be in original, unworn, and undamaged condition.

Q4: How fast will I get my refund?
A4: After we receive your return, processing takes 2 business days, and funds are returned to your account in 3–5 business days.

Q5: Who do I contact for support?
A5: Reach out to support@elysiagems.com for any questions or assistance.

Q6: How does Shipping Protection work?
A6: Compensation for Shipping Protection is managed entirely by XCotton. If you meet their claim conditions, XCotton handles the payout, not Elysia. See XCotton FAQ for details.

Conclusion

Elysia strives to make your shopping experience safe, easy, and transparent. By following these clear guidelines, you can shop confidently, knowing that returns, refunds, and third-party shipping protections are handled efficiently.

For additional support or to start a return, contact us at support@elysiagems.com.

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